Terms of service — Taskvelo

1. Agreement

These terms govern every use of Taskvelo — browsing, registering, publishing a gig, placing an order, messaging another member, depositing funds and requesting a payout. By creating an account or placing an order you confirm you have read and accepted them.

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. One person may hold one account. Accounts may not be sold, shared or transferred.

2. What Taskvelo provides

Taskvelo is a marketplace, not an employer and not a party to the work itself. We provide the platform, the escrow ledger, the messaging system and dispute mediation. The contract for any order is between the client and the seller.

We do not guarantee the quality of any delivery, and we do not employ, supervise or vet sellers beyond the identity and payment checks described in our privacy policy.

3. Accounts and security

You are responsible for everything that happens under your account, including keeping your password confidential and keeping your payout details accurate.

Provide accurate registration details and keep them up to date.
Notify us immediately at support@taskvelo.com if you believe your account was accessed by someone else.
Do not create accounts to evade a suspension, inflate ratings, or contact members outside the platform.
Do not use another member’s identity, portfolio or work samples as your own.

We may suspend or close an account that breaks these terms, that we reasonably believe is fraudulent, or that is required to be closed by law. Funds legitimately earned before a suspension remain payable unless the account was used for fraud.

4. Gigs and offers

A gig is a standing offer to perform described work for a stated price, delivery time and revision count. Sellers are responsible for making their gig accurate: what is delivered must match what the packages promise.

Titles, descriptions, images and keywords must describe the seller’s own work.
Prices must be in whole units of the platform currency and may not be circumvented by off-platform payment requests.
Custom offers are binding once the client accepts them, exactly like a gig package.
Gigs may be moderated before publication, paused by the seller, or removed by us if they breach these terms.

5. Orders, escrow and payment

When a client places an order the full price is debited from their wallet and held in escrow. The seller is notified that the order is funded but cannot access those funds.

The delivery countdown starts when the client submits the seller’s requirement questions — not when the order is paid for. Deliveries made after the deadline may be treated as a breach and are grounds for a dispute.

Funds are released to the seller when the client accepts the delivery, or automatically 3 days after a delivery if the client takes no action. On release the platform deducts a 10% commission; the remainder is credited to the seller’s wallet.

Where an order is cancelled before requirements are submitted, the escrowed amount is refunded to the client’s wallet in full. Cancellations after work has started are handled through the dispute process below.

6. Revisions

Each package states how many free revisions it includes. A revision request must describe the change specifically; requests that amount to new scope may be refused and re-quoted as a custom offer.

Once the included revisions are used, further changes require a new order or a custom offer agreed by both sides.

7. Disputes

Either side may open a dispute on an order that has been delivered but not completed. Opening a dispute freezes the escrowed funds until the case is resolved.

Decisions are based on the gig description, the requirement answers, the conversation record and the delivered files.
We may release the funds to the seller, refund them to the client, or split them by percentage.
Both sides are expected to respond. A party that does not respond within a reasonable period may lose the case by default.
Our decision is final on the platform. It does not affect any rights you may have under the law of your jurisdiction.

Abusive, threatening or discriminatory conduct during a dispute may result in suspension of either account.

8. Wallet, deposits and withdrawals

Wallet balances are denominated in USD and are held for the purpose of transacting on the platform. They are not a bank account, do not earn interest and are not insured.

Deposits are subject to the minimum and maximum limits shown on the wallet page. Withdrawals must meet the minimum amount and may carry a processing fee, both shown before you confirm.

Withdrawal requests are reviewed by an administrator. Provide accurate destination details — payouts sent to incorrect details supplied by you cannot always be recalled. We may delay or refuse a payout where we suspect fraud, where the account is under dispute, or where we are required to by law.

You are responsible for any tax, duty or reporting obligation arising from your earnings. Taskvelo does not provide tax advice.

9. Prohibited content and conduct

The following are not permitted anywhere on the platform, including gig descriptions, messages, deliveries and reviews:

Illegal goods or services, or work that facilitates illegal activity.
Adult content involving anyone who is not a consenting adult, and any content that sexualises minors.
Malware, exploits, credential dumps, hacking services, spam tooling or fake engagement services.
Hate speech, harassment, threats, or discrimination on the basis of protected characteristics.
Counterfeit goods, plagiarism, or work that infringes someone else’s intellectual property.
Weapons, controlled substances, gambling manipulation, or financial schemes promising guaranteed returns.
Attempts to move a transaction off the platform to avoid escrow or commission.

We may remove content, freeze funds connected to it, and suspend the accounts involved without prior notice.

10. Intellectual property

Unless the gig states otherwise, ownership of delivered work transfers to the client once the order is completed and paid for. Sellers keep the right to display non-confidential samples in their portfolio unless the client has paid for confidentiality or the gig says otherwise.

Both sides grant Taskvelo a licence to store, display and transmit their content for the purpose of operating the platform, including in dispute review.

The Taskvelo name, logo, design and software are ours. Nothing in these terms transfers them to you.

11. Reviews

Reviews may only be left by the client on a completed order and must reflect a genuine experience. Sellers may post one public response.

Review manipulation — buying reviews, retaliating against honest reviews, or coordinating ratings — is grounds for suspension. We may remove reviews that contain prohibited content, personal data, or that were clearly left in bad faith.

12. Messaging

You may message members you have an order with, and sellers with published gigs. Messages are stored so disputes can be assessed, and may be read by an administrator handling a case.

Do not use messaging for unsolicited advertising, harassment, or to arrange payment outside the platform.

13. Availability and changes

We aim for continuous availability but do not guarantee the platform will be uninterrupted, and we may add, change or retire features. Planned maintenance may temporarily disable the site; an administrator notice is shown when maintenance mode is on.

We may update these terms. Material changes are announced on the platform and, where we hold your email address, by email. Continued use after a change takes effect means you accept it.

14. Liability

The platform is provided “as is”. To the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for the acts or omissions of any member, for loss of profit, revenue, goodwill or data, or for indirect or consequential loss. Our total liability arising out of or connected with these terms is limited to the commission we retained on the order in question, or, where there is no such order, to the amount you paid us in the three months before the claim.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

15. Termination

You may stop using the platform at any time. Open orders must still be completed or resolved, and balances are settled according to sections 5, 7 and 8.

We may suspend or terminate an account for breach of these terms, for suspected fraud, or where required by law, and will explain the reason where doing so does not compromise an investigation.

16. General

If any provision is held unenforceable, the remainder stays in force. Our failure to enforce a provision is not a waiver of it. These terms may only be amended as described in section 13.

Questions about these terms should be sent to support@taskvelo.com.